Specifically, start by using the option in Settings>System>Power>System restart to restart your TV, and press the restart button once on the back of each wireless speaker. If this doesn't resolve the issue, look at the steps in the article above to ensure your wireless network in broadcasting a 5GHz wireless network. If it is already broadcasting a 5GHz wireless network, we'd recommend trying to change the wireless broadcast channel on your router. This is something your ISP or router manufacturer can help you with.
Thanks for the note here. I am able to view the article linked above normally. Are you seeing an error, or is the page not loading? Have you tried another browser? Are you trying to access the article from a computer or interest connection outside the US region? If so, you may not be able to view the article. We only currently sell Roku TV Wireless Speakers in the US, and related help articles are not available in other regions at this time.
To troubleshoot the issue further, please try each of the following steps, in order, to help resolve the issue you're experiencing (even if you've already tried performing some of them previously):
- Start by unplugging your wireless modem/router from power for a few minutes, then plug it back in. Once all the lights are showing that it has restarted and connected to the internet again, use the option on your Roku TV in Settings>System>Power>System restart to restart your TV. At the same time, press the restart button once on the back of each wireless speaker to restart them as well.
- If this doesn't resolve the issue, you'll want to troubleshoot your wireless network. Start by contacting your ISP and confirm that your wireless network is broadcasting a 5GHz wireless network. The 5GHz band can help improve connection performance.
- If your network is already broadcasting a 5GHz wireless network, ask your ISP to help you change the wireless broadcast channel on your router to another channel that isn't in use by another wireless network around you. This helps eliminate wireless interference and improves your devices ability to connect. If your router also has auto channel-switching enabled, you might also try disabling this to see if this resolves the issue.
@Ukor_amateur Thanks for reaching out. A few more questions here to try and better understand what you are hearing.
- What channel are you watching when you observe this issue? What is an example content title in that channel that you've played when you hear this occurring?
- During playback of content inside a channel, press the * key on your remote. Try changing the sound mode that you see displayed here to Normal. Does this affect the issue you are hearing?
- Also look at the sound settings for 'Speech clarity' and 'Volume Mode'. Try adjusting each of these settings independently, turning on/off, and see if a settings adjustment for one of these options helps clear up the issue.