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Roadtoad62
Level 8

Roku streambar pro won’t recognize ARC on my 2016 Hinsense 4K tv

I have a 2016 model year Hisense 4K smart tv. For some reason my streambar pro won’t recognize ARC. I have gone through and checked and double checked that my arc was turned on and set up correctly in the tv settings. I have also made sure I have the proper HDMI cable and still nothing. I was forced to use the optical cable which I really didn’t want to do. Anybody else have this type of issue and a way to solve? Maybe I’m doing something wrong but I’m usually pretty savvy at this stuff, I’m stumped. 

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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku streambar pro won’t recognize ARC on my 2016 Hinsense 4K tv

@Roadtoad62

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tivoburkee
Community Streaming Expert

Re: Roku streambar pro won’t recognize ARC on my 2016 Hinsense 4K tv

Unplug the optical, with the HDMI attached to the arc input, refresh the hdmi-cec devices in settings of the tv;

 

settings> system> control other devices(cec)> search for CEC devices> ok

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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