- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My TV started glitching. I called Roku and they wanted access to my banking information and Venmo information. Is this normal?
Accepted Solutions

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Paulala,
Thanks for the inquiry, and welcome to the Roku Community!
Please be advised that Roku will never ask for your payment information through its official support channels. They do not charge for creating an account or providing customer support, so if someone claiming to be from Roku support asks for your payment details, it is likely a scam, and you should not provide them.
If there's anything else that we can do to assist you, please let us know.
Best regards,
John
Roku Community Moderator
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Roku TV started glitching all the time
@Paulala, no! You absolutely did not contact Roku.
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Paulala,
Thanks for the inquiry, and welcome to the Roku Community!
Please be advised that Roku will never ask for your payment information through its official support channels. They do not charge for creating an account or providing customer support, so if someone claiming to be from Roku support asks for your payment details, it is likely a scam, and you should not provide them.
If there's anything else that we can do to assist you, please let us know.
Best regards,
John
Roku Community Moderator