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SDCookie21
Channel Surfer

Roku TV screen fell off in middle of the night

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Hiya, 

So i have only owned this Roku TV since Oct 2020. Last night my darn screen separated from the TV falling forward and just hanging there when I woke up. WTH! Never in my life have I seen anything like this. I can not find where I can complain to Roku. Frustrated! Can anyone help please. 

Thanks Steve

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1 Solution

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atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

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Well, their web site does say a one year warranty. But you lose nothing by contacting them and describing what happened. Often companies will resolve issues even after the official warranty has expired. 

Dan

Roku Community Streaming Expert

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11 REPLIES 11
atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

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Roku does not manufacture the TVs, they only provide the operating system. You need to contact whomever built your TV and inquire about possible warranty coverage. This page provides contact points for each TV manufacturer that sells Roku TVs. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Streamer317
Roku Guru

Re: Roku screen fell off in middle of the night

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It’s 2 years old and out of warranty. Contact the manufacturer 

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atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

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It's not two years old (one year and 5 months), and without knowing the manufacturer we don't know if it's out of warranty.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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SDCookie21
Channel Surfer

Re: Roku screen fell off in middle of the night

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It is a Hisense

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atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

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Well, their web site does say a one year warranty. But you lose nothing by contacting them and describing what happened. Often companies will resolve issues even after the official warranty has expired. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
SDCookie21
Channel Surfer

Re: Roku screen fell off in middle of the night

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Thanks Contacted them

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demsd
Roku Guru

Re: Roku screen fell off in middle of the night

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WoW! Who's the manufacturer of that disaster?

I know some people will pooh-pooh it, but getting an extended warranty on stuff like this is worth it, IMO. I got a 4-year extended warranty on my 40" TCL for $16.23, and a 3-year on my 50" for about $20. They run concurrently with the manufacturers warranty, so it essentially beefs up the first year, then adds the additional years. So if your TVs face falls off 366 days after buying it, you know you can have it replaced for free.

40" TCL Roku TV
50" TCL Roku TV
atc98092
Community Streaming Expert

Re: Roku screen fell off in middle of the night

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He said it was a Hisense.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
demsd
Roku Guru

Re: Roku screen fell off in middle of the night

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Didn't notice. TY.

40" TCL Roku TV
50" TCL Roku TV
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