Discussions

[carrollfam]

I have a ROKU TV Model 65R4A5R that performs well but has a problem. After the TV is powered off, such as for going to bed, or leaving on a trip, it powers on by itself, approximately 30 minutes after being powered off. Has anyone else experienced this? Is there a relatively easy fix? If not, I will request Roku replace it under warranty.

Tx,

Jim

[RokuERey]

Hi @carrollfam,

Welcome to the Roku Community!

We appreciate you flagging us about this behavior with your Roku TV. We'd like to help you with this and see what's going on here.

Let us know...

• How long have you been experiencing this?
• Is this a sporadic case or does it happen intermittently?
• Are there any changes that might be related to this?

Please let us know more about this so that we can further assist you.

Thanks,
Rey

[rproven]

I have had the same happen multiple times with a model 43R4A5R TV, I turn it off at night and a short time later it has turned itself back on.

We have had it for about a month and nothing has changed with it since installation.

[RokuJohnB · Accepted solution]

Hi @rproven,

Greetings from the Roku Community!

We want to investigate this issue further with your Roku TV, which keeps turning on by itself. Is there a stuck button that you're seeing on your Roku remote? Please try to restart your Roku TV by going to settings, system, power, and system restart. Try to see if that will be able to fix the issue that you're seeing.

We look forward to hearing from you soon.

Thanks,

John

[carrollfam]

Thanks for your questions. The TV powers on erratically in that it might not power up every time after it has been turned off. It typically powers up without the remote approximately 30 +/- minutes after being turned off. This happens approximately 50% of the time. It happens usually at night after we have gone to bed, but also happens throughout the day if the TV has been turned off. I have removed the batteries from the remote before going to bed in the possibility that it might be causing this phenomena, but the TV still powers up on its on. I cannot think of any cause for this happening. The remote is line-of-sight, so I doubt any neighbor could be causing this inadvertedly because our closest neighbor is not close to our house, and there is no clear path for a signal from his remote that could be causing this. This started happening approximately 3 months ago, ie, October or November 2023.

[carrollfam]

John, the problem is not that it turns OFF by itself, it is that it turns ON by itself.

Jim

[RokuJohnB · Accepted solution]

Hi @carrollfam,

Thank you for the additional information!

We understand you're having a problem with the Roku TV since it was turning on by itself. No worries; help is here. Please try the troubleshooting steps below:

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Time.
5. Select Sleep timer.
6. Choose a time interval (30 minutes, 1 hour, 1.5 hours, 2 hours, 3 hours).

To modify an existing sleep timer, repeat the steps above and select a different time interval, or cancel the sleep timer.

You can also view this support article by clicking on it.

Tell us how it goes, and we'll be here to help you even more.

Thanks,

John

[Maddog2]

I have the exact same problem described by the original poster. A system restart or changing the sleep timer does not help. This issue persists. The tv turns itself back on about 30 min after being turned off about 50% of the time. 

[RokuJechealR · Accepted solution]

Hi @Maddog2,

We appreciate your first post to the Roku Community!

Thanks for letting us know about the issue you've encountered with your Roku TV and the steps you took to resolve it.

To confirm, does the issue occur on a specific channel while streaming or throughout the Roku platform?

Here are a few things to note, and you can try them if you haven't tried any troubleshooting yet.

• Your Roku TV might be rebooting by itself because of the insufficient power supply. Please check the power adapter and outlet to ensure everything is correctly connected to the back of the TV. 
• You can also try using another network, such as Mobile Hotspot, when streaming and see if that makes a difference.
• You can perform a system reboot by navigating to Settings>>System>>Power (if available)>>System restart.

If the issue persists after trying these steps, we may need help from the TV manufacturer team, as it may be related to a hardware problem. Please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel