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Mzappone
Newbie
‎03-13-2024 11:03 AM

My Roku TV 65 inch went black screen yesterday but still can hear the sound. How do I fix this?

So yesterday morning, I was watching the show on Amazon prime and the show it went the screen went black. I could still hear the sound and I looked online. It says reboot it unplugged it did everything and I can get is I see the Roku thing really quick and then it goes black again How can I fix it? I got this in 2022 

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RokuERey
Community Moderator
Community Moderator
‎03-14-2024 01:46 PM

Re: My Roku TV 65 inch went black screen yesterday but still can hear the sound. How do I fix this?

Hi @Mzappone,

A warm welcome here in the Roku Community!

Thanks for flagging us about this. Could you tell us if this is a Roku-branded TV or a Roku-partnered TV like Hisense, TCL, RCA, etc?

Also, when pointing a light on the screen do you still see images?

Please keep us posted about this!

Thanks,
Rey

ERey.
Roku Community Moderator
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