Discussions

[Jacquie09]

I totally agree. My tv is less than a year old. Since I can’t find my receipt I am out of the money that I spent. I will never buy another TLC Roku tv again. I purchased it from Walmart. Been only using it for about six months. I feel cheated out of my money when these folks know that this tv is trash

[JWS9518]

What is the model of the TV?  How old is the TV?

[Taren]

This happened to my Roku TV recently and I unplugged and replugged in the cable from the back of the TV (not the wall outlet). Once I did that and turned the tv back on the picture was fine. 

[Jacquie09]

Mine doesn’t have a plug in cable in the back of the tv. Mine is a stationary cable. I have seen so many post about the Roku brand that we’re all negative. I really hate I purchased the brand. Just because I didn’t save the receipt to show I purchased it they wouldn’t help me. I thought that is why they have serial numbers on them. What a waste of my hard earned money 

[RokuArjiemar · Accepted solution]

@Jacquie09,

Thank you for posting in the Roku Community!

We appreciate you contacting us regarding the black screen issue on your TCL Roku TV. We are happy to assist you.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

Thanks again for reaching out. Please let us know if you have any other questions or concerns. 

Cheers,
Arjiemar

[Jacquie09]

I totally agree. My tv was less than a year old and I had only been using it for about six months. I called Roku several times and they wanted a receipt. Well I couldn’t find it but I had it as a receipt on Fetch and they wouldn’t accept it. Now my warranty is expired and I am out of a tv and my money. I wished I had researched them before I purchased it, it certainly wouldn’t be in my house. Good luck with your tv

[Jacquie09]

None of this works. I just wished I had researched Roku before I bought it. I haven’t seen any good reviews on it. This company is a scam. Calling tech support is not any good either