Discussions

[Ritchie64]

So I got a new Roku select series TV and when I started using it, I wanted to change the picture settings on some inputs. I've used a Roku TV before and the star button is supposed to open up a menu on the left while the input is in use, and for some reason mine just makes the menu sound and nothing happens. Not just that, but when I go through the settings and it says to press star to see picture settings, nothing happens there too. The other TV does this with no issues and its not like the star button is unresponsive because it works on the main menu. Its almost like picture settings is blocked for some reason. But yeah I'd appreciate it if someone has some sort of fix for this, thanks. 

[Ritchie64]

I figured something out. It lets me access these settings only if I go on the input while the device is off, even though with other Roku TVs it wouldn't matter.

[RokuEuniceL · Accepted solution]

Hi @Ritchie64,

Greetings from the Roku Community!

We appreciate you letting us know about this. Please try to restart your system by going to Settings > System > Power > System Restart to refresh Roku TV.

If the issue persists, please let us know.

Kind regards,

Eunice

[Boop7]

Thank you, Eunice,

That system restart worked.

I tried everything possible, even a different roku simple remote for the other TV., but nothing worked.

I thought I did a system restart, but whatever happened this time worked. Thanks again.

[JoeMac]

The restart button did not work for me.  CANNOT adjust picture and it is way too dark for me

[JoeMac]

NOW I get it. I should’ve realized this right away. 

ROKU wants me to BUY the improved  picture for 11 bucks a month. Used to GIVE it away FREE. But, hey,,where’s the sense in that?

I am such a dummy. Old enough to know better. Thanks SCRUYU for straightening out this old guy and proving that, yes, ain’t nuthin FREE. What used to be considered just a good product and good service, we have to tip fir nowadays. 

[debjski]

I have the same issue with my newer Roku TV. I was used to my previous Roku but I can’t find anywhere to adjust the picture aspect. The star menu only shows options for sound, wireless headphones and accessibility. I tried the system restart and it didn’t made a difference. There had to be a way to adjust the picture and I’ve tried everything I could think of. 

[RokuJechealR · Accepted solution]

Hi @debjski,

Welcome to the Roku Community!

We understand you're having trouble finding the picture settings on your new Roku TV, and we appreciate the steps you took to resolve the issue.

To get this setting, Start playing a movie or TV show on your TV > Press Star * on your Roku remote > Select Picture Settings.

To learn more about picture mode and picture settings on your Roku TV, visit our support page below.

• How to improve image quality using picture modes on your Roku TV system
• How to use Expert Picture Settings to adjust your Roku TV system

Note: picture settings are only available on Roku TVs. No Roku devices have this capability, so you might be unable to access them on Roku streaming devices.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[dcampbell678]

I followed these instructions (restarting/resetting the Roku), but the picture settings still do not come up when I press the star (*) key. Other ideas?

Thanks

[renojim]

@dcampbell678, do you have a Roku TV or a Roku device connected to at TV?  Picture Settings are only available on Roku TVs, not Roku devices.