Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Independence01
Level 7

Re: Roku TV Remote Mute Button terrible Location

It is impossible design for a right-handed person. What on earth were they thinking. I have 5 different Roku devices and this is the first one I bought that has this mute button. I tried my other older remotes (I've been using Roku for years) but they don't work on the Streaming Plus +. Might have to switch to Amazon. This is too annoying to deal with. Please Roku, do your customers right....

seadude
Level 8

Re: Roku TV Remote Mute Button terrible Location

Well clearly Im not the only one having issues with mute button and remote!!! Yes I liked the old style much better.   ROKU  ARE YOU LISTENING ????  Its a poor design no other way to look at it.   I ve been using it for 6 months or so and just this morning I hit the mute button by accident. Yes Im right handed...  GRRRRRRRRRRR

Woolman
Level 8

Re: Roku TV Remote Mute Button terrible Location

We can only hope. I think I’m going to go to a Google Chromecast. ROKU isn’t even acknowledging this problem here 😩

Tschmut
Level 7

Re: Roku TV Remote Mute Button terrible Location

I couldn't agree more. If it was possible to disable it I would. Very aggravating.

EscapeMan
Level 7

Re: Roku TV Remote Mute Button terrible Location

HEY right handed people! I am LEFT handed and I have the same problem with the mute button. If I go to adjust the volume I hit the mute button by mistake! Even if I go to change channels, my thumb seems to find that button while holding the remote.

Horse54
Level 7

Re: Roku TV Remote Mute Button terrible Location

Apparently Roku design people do not test with real people that will be using the remote.  Along with a "recall" button that is not available.  Roku is introducing a new "Pro" remote that still does not address the problems.  Rechargeable and Find Remote features.  Come on. My solution....research other services and make a switch.

Independence01
Level 7

Re: Roku TV Remote Mute Button terrible Location

ugh...totally agree!

Tivoburkee
Community Streaming Expert

Re: Roku TV Remote Mute Button terrible Location

First time I ever saw roku tv remotes like these in this ebay ad:

 

https://www.ebay.com/itm/284268300864?hash=item422fb60a40:g:~9sAAOSwMMdgge76

 

It has both volume and mute keys on the front face instead of the side. These are for Hisense roku tv's which only works on Hisense & Sharp Roku tv's. Won't work any other brand of roku tv. Smiley Sad

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
NohoNoel
Level 7

Re: Roku TV Remote Mute Button terrible Location

I have two Roku Remotes with the mute button and one without (my older ultra does not have mute, thank god.) I can't agree more with all posts here - what a mistake... horrible design and frustrating to use.  Thanks to all here for your posts.

0 Kudos