Mute button on side is a very, very, bad and horrible idea. I need a remote with the mute button on the face. The current design has me thinking about a different streaming service. Is a better designed remote available or do I need to look into an Amazon or Google design?
I completely agree. We have two Roku Ultras. We bought them a few weeks apart. The first one came with a remote with no mute button. That is not a problem since we have a sound bar attached to the TV and we use the sound bar remote to control volume and to mute. The second Ultra came with a remote with the mute button on the side under the volume buttons. The engineers could not have picked a worst place for it. Like others, I am constantly muting the sound inadvertently. Roku should re-design the remote and send one to everyone who has the one with the button on the side. I know they will not do that but they should.
grrrrrr i just set up ultra ,love everything about it except the remote, I ve accidentally hit the mute 4 times in an hour??? Come on guys what were you thinking, its so in the wrong place its right where you hold it... Wish I could disable it, im ready to open it up and lose the mute button all together. VERY POOR DESIGN GUYS! I ve been uses Roku 2 for years , Much better remote design.
That ergonomics for RIGHT HANDERS is horrible. Should never have gotten past UX/QA. To position your index finger over the OK button, and hold the remote so it doesn't slip out of your hand, your middle finger will ALWAYS be on that mute button. I suspect that if I put a non-slip surface on the remote, I could alter this, but otherwise no.
Very bad design. Removing the mute button, or non-slip sleeve will happen soon here. I have expensive smart remotes, but they are IR and that's no good. Need their wifi I/F. (for sound to the remote and voice control)
Agree 100% - the MUTE button on the remote is in the worst position possible, i am constantly clicking it by mistake . As it’s too late to change hardware, ROKU should adapt the software - for example you need to press and hold mute for a second to activate it. Could be an option in settings.