Discussions

[TonyMan]

Mute button on side is a very, very, bad and horrible idea. I need a remote with the mute button on the face. The current design has me thinking about a different streaming service. Is a better designed remote available or do I need to look into an Amazon or Google design?

[Tivoburkee]

I like the One-For-All urc-7935 Streamer remote, many open box versions on ebay for $10, works great with Roku TV's:

https://www.ebay.com/itm/One-For-All-Universal-Remote-Streaming-Control-3-Devices-Stream-Box-TV-Audi...

[TexasRick]

I completely agree. We have two Roku Ultras. We bought them a few weeks apart. The first one came with a remote with no mute button. That is not a problem since we have a sound bar attached to the TV and we use the sound bar remote to control volume and to mute. The second Ultra came with a remote with the mute button on the side under the volume buttons. The engineers could not have picked a worst place for it. Like others, I am constantly muting the sound inadvertently. Roku should re-design the remote and send one to everyone who has the one with the button on the side. I know they will not do that but they should. 

[seadude]

grrrrrr  i just set up ultra  ,love everything about it except the remote, I ve accidentally hit the mute 4 times in an hour???  Come on guys what were you thinking, its so in the wrong place its right where you hold it...   Wish I could disable it, im ready to open it up and lose the mute button all together. VERY POOR DESIGN GUYS!      I ve been uses Roku 2 for years , Much better remote design.

[Tivoburkee]

The mute key may be new to stand alone roku remotes but the roku tv remotes have had the mute key in the same location as yours for over 5 years, never a complaint, so Roku put on all roku remotes. 

[TvSmith]

That ergonomics for RIGHT HANDERS is horrible.  Should never have gotten past UX/QA.  To position your index finger over the OK button, and hold the remote so it doesn't slip out of your hand, your middle finger will ALWAYS be on that mute button.  I suspect that if I put a non-slip surface on the remote, I could alter this, but otherwise no.

Very bad design. Removing the mute button, or non-slip sleeve will happen soon here.  I have expensive smart remotes, but they are IR and that's no good. Need their wifi I/F. (for sound to the remote and voice control)

[seadude]

Thank u much,  couldn't agree with you more.... I think the guy that tested remote was left handed... Ha Ha..    

[tedmanzie]

Agree 100% - the MUTE button on the remote is in the worst position possible, i am constantly clicking it by mistake . As it’s too late to change hardware, ROKU should adapt the software - for example you need to press and hold mute for a second to activate it. Could be an option in settings.

[Woolman]

I too am very annoyed with this. I’m constantly muting it every time I grab the remote!  I’m going to be returning it because of this. 

[Woolman]

I also think they should recall this or address this in settings .. it’s not like it was a $10 item!