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raffas
Newbie

Roku TCL TV purchased 2015 is so slow

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I bought this TV for a guest room so it doesn’t get a ton of use, but never goes more than a couple months without use. Every time I have guests I update the system and have to re-login to all the apps. Every step is so slow.

Is this just the nature of an older TCL system?

Model: TCL 32S3800 32-Inch 720p

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku TCL TV purchased 2015 is so slow

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Welcome, and thanks for posting here in the Roku Community, @raffas.

We see that your older TV takes too long to load. We're here to provide troubleshooting so you can quickly get back on streaming. 

Depending on the year of purchase, older televisions may experience performance issues over time due to frequent software updates.

This can lead to decreased flexibility and responsiveness as the TV's hardware struggles to meet the latest software updates. It's worth noting that the timeframe for the software upgrade will be influenced by the progress of the channel providers. They are also working on updating their software, and it's possible that compatibility issues may surface as a result of these updates.

However, suppose your TV still supports the latest software updates and the TV interface is lagging. We can still try to fix that by rebooting your TV to resume its average performance.

To do that, navigate to your Roku Home screen, then go to Settings > System > Power > System Restart

We recommend getting back here if you need further assistance.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Roku TCL TV purchased 2015 is so slow

Jump to solution

Welcome, and thanks for posting here in the Roku Community, @raffas.

We see that your older TV takes too long to load. We're here to provide troubleshooting so you can quickly get back on streaming. 

Depending on the year of purchase, older televisions may experience performance issues over time due to frequent software updates.

This can lead to decreased flexibility and responsiveness as the TV's hardware struggles to meet the latest software updates. It's worth noting that the timeframe for the software upgrade will be influenced by the progress of the channel providers. They are also working on updating their software, and it's possible that compatibility issues may surface as a result of these updates.

However, suppose your TV still supports the latest software updates and the TV interface is lagging. We can still try to fix that by rebooting your TV to resume its average performance.

To do that, navigate to your Roku Home screen, then go to Settings > System > Power > System Restart

We recommend getting back here if you need further assistance.

All the best,
Emman

Emmanuel-D.
Roku Community Moderator
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