Discussions

[tunolno1]

I bought this TV for a guest room so it doesn’t get a ton of use, but never goes more than a couple months without use. Every time I have guests I update the system and have to re-login to all the apps. Every step is so slow.

Is this just the nature of an older TCL system?

[RokuJanadeeK]

Hi @tunolno1,

Thanks for bringing this to our attention. We appreciate the troubleshooting steps you have tried. We'd be glad to look into this.

Could you elaborate more on the issues you're having with your device? What specific channels are affected?

Additionally, network strength greatly impacts streaming; with this, we recommend that you try connecting this device to an alternative network or rebooting your router just to check for improvements. 

Kindly keep us updated with your findings.

All the best,
Janadee

[Xploringbuddy]

here let me help since ever the mods for this company don’t want you to know. “Delete and replace the app” shut up and give us what we want. Cache clear buttons and proper resets. Okay so from the Home Screen.. push HOME 5 times.. UP 1 time.. REWIND 2 times.. FAST FORWARD 2 times. This performs a cache clearing reset of the TV… No Sadat is lost just the built up of unnecessary cache