Discussions

[Akbanana]

Unplugged tv and plugged back in worked for me.

[Kahshe1]

All I do is factory reset but then I need to sign onto every app again pain in the ass

[boone1]

Did you ever get this problem resolved? I am having the same or similar problem regarding dim/dark screen. I have also submitted a support ticket. Have tried many factory resets, etc. Nothing works.

[Behemoth2]

Yeah, I ended up getting a new TV 

[RokuKariza-D]

Hey @boone1

Thanks for the post.

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza

[Awaldo]

I'm having the same problem but i have soft reset, hard reset, factory reset, cycled through the brightness settings, unplugged while the TV was on, held the power button while the TV was unplugged, left unplugged for 10 mins. Its still the same very dim screen and I made sure it was updated. What else can I do?

[RokuMary-F]

Hi @Awaldo,

Thanks for posting in the Roku Community and thanks for letting us know what troubleshooting steps you've done to try to resolve the issue.

You'll need to get in touch with the manufacturer of your Roku TV for more help and assistance with this type of issue. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can locate Roku TV support contact information here 

Keep us posted with what you find out.
 

Best regards,
Mary

[capnted]

This solution worked for me. But I'm not looking forward to doing this often. I've had the TV for less than a month. Has anyone returned the TV due to this problem? Is it TCL or Roku? I suspect it's TCL.

[RokuMary-F]

Hi @capnted,

Thanks for reaching out to the Roku community!

If the issue still persists, we recommend contacting your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here or call their TCL support at 1-877-300-8837.

Keep us posted with what you find out.
 

Best regards,
Mary

[Joannlotito14]

Go into settings and see what mode your tv is on I had it on vivid & my tv went very dim I switched it to movie & normal and it’s no longer dim sometimes those modes give out