Discussions

[RokuMary-F]

Hi @Dkell @jeff1924,

Thanks for following up

We'll have a member of our Support team follow up on this case. Rest assured that we'll send you an update via email once we have it.

We sincerely appreciate your patience with this matter.


Best regards,
Mary

[RokuMary-F]

Hi @bhagan,

Thanks for the post.

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[Naz927]

I've been using Roku devices for about 7 years now, and currently have 3 devices, including the Streambar (SB).

Back in January, I noticed the audio in the SB began cracking.  No matter what I did, no matter how low, any amount of bass and it would start cracking and sound distorted.

I just turned bass completely off and kept using it.  Now, it is cracking even with bass completely off.  

I've tried different HDMI cables and even switched to an Optical cable, reset, factory reset, left it unplugged for a day, everything. 

No matter what, it still cracks.  I've still got the box but can't find the receipt.  I've had it for almost a year, the Target I bought it from won't accpet a return obviously or even a replacement. Been too long.

Is there anyway I can get this replaced through Roku?

Before it was giving me issues, I loved this thing and was more than happy with the audio quality.  

[Jennyy867]

Hi I’m having the same issue

model 9102R

s/n YL007N173780

software 10.5.0 build 4210-95

my email is [personal information removed]

[RokuMary-F]

Hi @Jennyy867,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being.


Best regards,
Mary

[RokuMary-F]

Hi @Naz927,

Thanks for reaching out to the Roku community!

Can you please provide the serial number of your Roku device from Settings>System>About?

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

[Naz927]

Serial number is:

YL00EP576020

Thanks

[RokuMary-F]

Hi @Naz927,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you.

Please let us know if there's anything else we can help you with.


Best regards,
Mary

[Naz927]

Do they need my email, or are they able to see that already?

[Mattyp7986]

I had my Roku Streambar less then a year and I’ve been having the same problem for months! I have literally tried every conceivable suggestion to fix it.

Please help!!!

serial # YL00G4846175