Discussions

[RokuMary-F]

Hi @JustinClapham,

Welcome to the Roku Community!

We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number of your Roku device from Settings>System>About? What troubleshooting steps have you taken so far to try to resolve the issue?

With more information, we will be able to assist you further.


Best regards,
Mary

[JustinClapham]

Hello

My details

Serial YL00FF342543

Device ID 2E10AF342543

I *think* the effect is worse when playing back from Apple TV, but it is fairly dodgy for everything

Ive tried hard switch off/on, and also playing with the Sound settings accessed through the * button during playback.

[RokuMary-F]

Hi @JustinClapham,

Thanks for following up.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[JimAndrews]

I have bass distortation, buzzing sometimes, fading in and out sometimes, muffled sound sometimes. How can I fix it? It hasn’t been played loud enough to blow out a speaker. Please help!

[RokuMary-F]

Hi @JimAndrews,

Thanks for reaching out to the Roku community!

Please provide us with the serial number of your Roku device by going to Settings > System > About. In addition, please also specify the exact steps you are taking to reproduce this issue so we can investigate further and I'll have our support team reach out directly to assist you further.

Please keep us posted.


Best regards,
Mary

[JimAndrews]

Model- 9102R-Roku Streambar

Serial #- YL0001044577

Device ID- 2A1090044577

[RokuMary-F]

Hi @JimAndrews,

Thanks for following up.

We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

If you need any additional help and we’ll follow up to continue assisting you.


Best regards,
Mary

[JimAndrews]

You guys are great! Thank you…

[Jt06]

Hi @RokuMary-F ,

I’m having the same issue as the other users in the thread. My stream bar was working well until it suddenly started to have a static/crackling sound that’s worse with bass. I have restarted it, reset it, turned off my tv’s audio. It improves when I turn the bass to 0 and treble to 10. 

serial no.: YL003Y640772

[RokuMary-F]

Hi @Jt06,

Thanks for the post.

I have passed along your information and concerns to our Support team. They will follow up and assist you via email.

We appreciate your patience for the time being.


Best regards,
Mary