Discussions

[squ1553lm4st35]

Sound is crackling on lower tones and intermittently muffled

[ChazzyC]

Is anyone responding to the support requests at all?

This is how it's gone for me so far:

12-10-2021 - posted here of my issue with the distortion.

‎14-10-2021 - response from Roku-Danny-R

14-10-2021 - initial support ticket via email (#4924204)

17-10-2021 - I initially thought the fault had gone away after a factory reset and watching some TV on the unit and responded to the request.

20-10-2021 - Speaker was distorting after watching a movie that evening so I updated the ticket.

25-10-2021 - RMA approved.

30-10-2021 - Unit shipped via ParcelForce to RMA destination.

02-11-2021 - Unit delivered and signed for at RMA destination (Exertis UK).

08-11-2021 - Email from Roku support asking if I'd received the replacement device.

08-11-2021 - I respond saying we haven't.

13-11-2021 - I again respond asking for an update on the unit and if I can have a tracking number for the shipment - awaiting reply.

If anything can be done to get any kind of response on ticket number 4924204 I'd greatly appreciate it.

Thank you.

[31bravo]

Has a fix been found for this? I am having the same issue too!

[RokuKariza-D]

Hi @31bravo@squ1553lm4st35 

Thanks for reaching out!

Please reply here with your device serial number so we can further help you out. It can be viewed by navigating to Settings > System > About.

We look forward to hearing from you soon.

All the best,
Kariza

[squ1553lm4st35]

@RokuKariza-D 

Mine is YL009G864622

[RokuDanny-R]

@ChazzyC

Thanks for the post.

If you are in touch with our Support team, we would recommend continuing to work with them regarding your issue as they would best be able to assist you moving forward.

Thanks,
Danny

[RokuDanny-R]

@ZackS @Hexarcos

Thanks for the posts and providing us with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@Muranolady

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[randomtask1155]

thanks @Muranolady !  my serial number is YL00H3166326

[RevJet]

My Streambar has the same problem. Second device I've had with this issue.

2A10C7012473

Thank you.