Discussions

[txblues]

YL002J686546

[RokuKariza-D]

Hey @txblues

I apologize for the delay in response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Twall]

I have the roku sound bar only. I’ve had a few months and the sound suddenly sounds horrible. It sounds muffled and staticky. It comes and goes but mostly stays. I’ve had to use the tv sound only. I had a sound issue w one of my roku sticks as well (which made me buy a new tv and did not need one) . I now have to purchase a new sound bar as I had to a roku stick. I’m very unhappy

[RokuDanny-R]

@Twall 

Thanks for the post.

Feel free to post your Roku Soundbar serial number/device ID from Settings > System > About and I'll pass it along to our Support team to assist you further.

Thanks,
Danny

[Geneb76]

Model 9102R

YL0061007168

10.0.0 build 4209-95

Sound after a few min staticky and then disappears while video keeps playing. Have to pause or restart for it to continue working for a little and then same thing repeats.

[Rapagejr]

I have the exact same issues with my sound bar as the others have on this post! I thought it was just me so glad that it's not! See attachment for requested info and please advise what I need to do!

[RokuDanny-R]

@Geneb76 @Rapagejr

Thanks for the posts and providing us with your information.

I have passed the information along to our Support team to assist you further.

Thanks,
Danny

[Rapagejr]

Thanks Danny! I've gone ahead and returned my sound bar under the warranty today so I'm hoping the replacement will not have the same issue.

[kcbaer]

I have the same issue with my streambar.  The sound is now terrible with static and sounds fuzzy/buzzy.  I've changed HDMI cables and the unplugging, but it always comes back buzzy.  My SN is 2A109E135205.

[goat]

Attached thx @RokuDanny-R 

I'll await some type of follow up from support.