You seem to have taken plenty of fantastic troubleshooting steps. If the issue still persists after attempting the troubleshooting steps provided, what we can do is escalate this issue to our Support team, and they're the ones who will reach you regarding your problem in the Roku streambar.
If there's anything else that we can do to assist you, please keep us posted.
Let us know more about the issue you've shared with us so we can understand it and proceed with the necessary steps for us to better assist you. Is this issue regarding the audio happening to a particular channel or throughout the Roku platform? Also, can you describe what specific audio issue you are experiencing? Furthermore, providing us with a video would be a great help.
Literally every app on the roku streambar has the audio issues. So no, it is not just one app thats having issues. The streambar makes a popping noise, then the audio goes out. The audio screeches and then sounds very distorted. You name an audio issue and i guarantee we’ve had it happen with this.
We're sorry to hear about the experience you had with the Roku Stream bar. Kindly be advised that your information and concern have been passed along to the Support team, who'll reach out and assist you further. We recommend checking your email from time to time to receive their correspondence.
For the time being, we value your patience and understanding.
I use the Roku stick with a top of the line Sony sound bar and I have the same issues. Sound gets really low or it gets really loud randomly. It also will crackle like others have said. I’m starting to think any Roku products is the problem. We need an answer on how to fix this