Discussions

[HK7]

I have the same choppy and dropping audio on my StreAmbar, along with static video when audio drops out. Is there a real fix for this?

[TheBees]

Seems like the only fix is a new Streambar - but they will only replace it if you're within their 2y guarantee period, and we were 5 weeks out. 😠

Is there anyone here who really understands the EU's rules on how long consumer electronics should be expected to last? How enforceable are they? 🤔

[RokuJohnB]

Hi @community users,

Thank you for keeping us posted about this issue!
We will be more than happy to take a closer look into this issue that you're having with the Roku streambar. When did the issue start happening? What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[Tonyrmmm]

Hi

Hi I got the same issue with my Roku streambar and it now takes a lot of this while changing apps, here are the unit details:

model # #9102

serial # YL008L119943

thanks and please advise 

[RokuJohnB]

Hi @Tonyrmmm,

A warm welcome here in the Roku Community!
We understand you're having a problem with the Roku stream bar. We're happy to help you, but we will need to gather more information. May we know the current software version of your Roku stream bar? Could you send us a video of your running problem?

We look forward to hearing from you soon.

Thanks,

John

[ivanvelezjr]

I have the same problem. The soundbar volume goes up and down and crackles. Tried resetting the TV and soundboard. No good results. Half the time the TV won't recognize the soundboard. The optical arc connection seems useless. Maddening. Should I replace it?  

[RokuEuniceL]

Hi @ivanvelezjr,

Greetings from the Roku Community!

We do appreciate the information shared regarding this issue. We can report this to the appropriate Roku team for further investigation. Please provide us with the details below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We'll be looking forward to your update.

Kind regards,

Eunice

[TheBees]

So has anyone here found a longer-term solution to these sound quality issues apart from getting the device replaced? 

I know reboots and so on can provide a (very) short-term fix. 

[RokuERey]

@TheBees,

We're sorry for the inconvenience, and thanks for keeping us in the loop.

We're currently collecting reports about this, and we're aware that this has been facilitated previously by one of our support teams. 

To better understand this, could you share the details below with us?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted.

Thanks,

Rey

[TheBees]

Hi Rey,

Here's the details that popped up when I used that sequence immediately after an audio issue occurred:

<start tracker info>

• Model: 9102EU Roku Streambar
• Serial number: YL00DM797845 (2E10DD797845)
• Software version: 12.5.0
• Build: 4178-95
• GC version: 10.3.24
• Timestamp: 2023-12-02T11:22:08Z

Please use issue ID 45-483-082 to report the current issue. 

<end tracker info>

Does this help?

best,
Bryan