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JoshuaSampson
Reel Rookie

Roku Simple remote not working - Roku Express HD

Hi there,

My Roku simple remote for my Roku Express HD has stopped working and I’ve tried resetting the box, changing the batteries in the remote, and all the other suggested troubleshooting tips, and the remote still doesn’t work. This makes me think that the sensor in the remote has gone. 

I’ve only had the box for around a year, so I’m pretty disappointed that the remote has died so quickly. I noticed a few months ago that it was missing occasional button presses, but hoped the remote would last longer than a year. 

Could I therefore be sent a replacement remote?

Thanks,
Josh. 

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