Discussions

[Mll24242]

Went to update device and it stated it was updated 100% and would restart automatically. Waited about 10 minutes but it never restarted so I unplugged tv. Now when I turn on TV it just has a blank screen with no options of any sort. What do I do?

[RokuCarly]

Welcome to the Roku Community, @Mll24242!

Thank you for reaching out. We'd be more than willing to coordinate this with the appropriate team to investigate your Roku TV further. 

Once we've been notified of any updates from the team, we'll let you know.

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

Thank you for your patience and understanding as we work on this.

Best regards,
Carly