Yesterday, I came in to my boyfriend watching TV with the sound off. When I mentioned it, he said he couldn’t get the sound on. If I paused what he was watching, the pause feedback sound was audible, but we couldn’t get the TV audio to play.
Today, having forgotten about that, I wanted to watch TV, but the sound didn’t work. I went into settings to make sure the audio was set to come out of the TV, but it still didn’t work. Went to settings to do a system restart, and the TV will not turn back on.
App remote won’t connect. Using the TV remote, the best I can do is hit power, and I get the generic Roku starting screen with the red sensor light flashing, before the screen goes black again and the red sensor light stops flashing. I also tried the thing with the home button 5x, up, rewind 2x, forward 2x…nothing. I’m at my wits end.
Welcome to the Roku Community, @resler!
We appreciate you sharing this information with us and we understand your situation.
Your Roku TV's display issue seems to be linked to its hardware. For this problem, we suggest contacting Element, the manufacturer of your Roku TV, as they can provide further assistance. Roku TV manufacturers offer comprehensive and direct support for their TV models.
Please be guided on this support thread at Contacting Support for your Roku TV.
We hope this will be sorted out soon.
Best regards,
Jharra
Welcome to the Roku Community, @resler!
We appreciate you sharing this information with us and we understand your situation.
Your Roku TV's display issue seems to be linked to its hardware. For this problem, we suggest contacting Element, the manufacturer of your Roku TV, as they can provide further assistance. Roku TV manufacturers offer comprehensive and direct support for their TV models.
Please be guided on this support thread at Contacting Support for your Roku TV.
We hope this will be sorted out soon.
Best regards,
Jharra