Forum Discussion

wandefli3's avatar
wandefli3
Newbie
2 years ago

Os 12.5.5 tcl tv sound bar issues

My soundbar will simply not work with my tv and neither will my other soundbar. I looked around and it seemed that the update caused this issue but has there been any news since then because a 75 inch tv is very expensive and it’s my roommates for the living room so it’s not like I can just sell it and get a new one. Any help would be greatly appreciated. And if you Roku engineers are reading this please fix this **bleep** problem because it’s not just me with this issue.

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, wandefli3

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you for sharing the concern you've encountered with your Roku Sounbar connectivity issues, and we'd be happy to help. For us to assist you further, we'd like to gather more information to determine how we can successfully set up your soundbar and Roku TV. Please provide the requested details below:

    • What brand is your soundbar? Is it a Roku soundbar?
    • Have you tried connecting the cords included in your soundbar to the HDMI or ARC port on your Roku TV?
    • Are you receiving any error codes?

    With more details regarding the current setup of your Roku TV and soundbar, the better we can assist you.

    Best wishes,
    Kash