Discussions

[Hammer957]

•  Hello, omega332. Welcome to the roku....hotmesss. As, I think, as you just described, I haven't been able see any roku streaming channel for 3-4 months now,...all other apps.Sling, YouTube,...work. Been following multiple threads on this forum, only to see them wither and die , just keep scrolling back and you will find them. This forum is pretty poor on keeping  'hot', 'similar' topics currant Check back in a few days, you're post will be 3-4 pages back ,...and someone else with same sort of problem will be asking for help also (tell me you're system. connection, what do you see.....)  Seen many multiple of responses of users responding, with few successes, ......think this a roku problem. Using my tv now as a 'gateway' to ota channels, and other streaming channels...... everything roku (and there are other problems) are a still a issue.  Good Luck.

[BOLAGLOVER]

I have unplugged the system and my TV and even restart all affected devices even my internet radio. I am still greeted by the blackscreen on my roku live.

This does not provide solution. I thinking of switching to other TV and dump roku tv.

[RokuERey]

Hi @BOLAGLOVER,

Thanks for reaching us here in the Roku Community, and welcome!

We see that you're getting a black screen when accessing the Live TV on The Roku Channel. We're here to help.

Could you tell us if this is an issue only on the Live TV section or if it also applies to the on-demand shows on the channel?

In addition, try connecting your device to any alternative network like a mobile hotspot, and then try again to see if that makes a difference.

Or let us know more about this so that we can further assist you.

Regards,
Rey

[ReturningTV]

;( I have the same problem.....looking at the other comments it seems that it is a common problem and a Roku issue.  The response from Roku is just as bad as the service because it does not solve anything - it is not an "internet" issue as I am able to stream, (without issue) Netflix etc.  I can see the guide and select a channel but then - as you described - it just goes "black" - almost as though the TV has been turned off.  

[AvsGunnar]

@ReturningTV 

Try using a mobile hotspot (if available to you) as your network connection for the RokuTV.  If the Roku Channel is able to stream properly (no black screen), then likely just an ISP (internet service provider) issue.

If streams properly via hotspot, try changing your DNS servers in your router to the public DNS servers of Google (8.8.8.8 and 8.8.4.4) for troubleshooting, then restart the router, and see if the Roku Channel streams properly again.

[Ricg777]

no, my new roku does this too, maddening

[ReturningTV]

Thanks for your suggestion but unfortunately this does not work - I tried the hotspot but same result.  Very annoying because I can stream netflix etc and I can actually "see" the channels - but when I try to select one the problem begins.  I purchased this TV because it is in a room where I do not have a sky box or TV aerial.....so now have to look for another solution to stream 😞 given the number of issues being reported on this I would definitely not recommend this TV with Roku integrated. 

[renojim]

@ReturningTV, "sky box" and "aerial" make me think you're in the UK.  🙂  It's possible that your Roku account is associated with the wrong region and that will really mess things up.  Assuming you're in the UK, if you search the "Streaming Store" for "Channel 4" or one of those other services that's only available in the UK, does it come up?

[Cecil2]

I have this same problem, only happens using Roku Live TV. Screen goes blank every so often for a few seconds but audio remains. This only happens on Roku Live TV and no other streaming channels. I've tried all the suggestions above and in similar threads and so far no luck.

[RokuJanadeeK]

Hi Community users!

Thank you for reporting this issue here in the Roku Community.

We understand that you're experiencing a black screen when accessing Live TV. We're happy to assess this further with a few more details. Would you mind providing us with the following details:

1. When did you start having this issue? (Before or after the Roku software update)
2. What troubleshooting steps have you tried so far?
3. A video clip when the issue occurs.
4. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
5. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

With precise details, we'll be able to provide you with an accurate resolution. Kindly inform us of your findings.

Regards,
Janadee