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[Serenityt16]

I have several times where the sound would go out. Each time I have to do a factory reset after make sure the volume in settings is on digital 

[RokuCarly]

Welcome to the Roku Community, @Serenityt16!

Thanks for bringing this to our attention. Rest assured that we'll investigate the volume issues you're currently experiencing with your Roku TV.

Before we proceed further, it would be very helpful if you could provide us with additional information such as follows:

• Does this happen when you're streaming specific content? If so, is this Live or on-demand shows?
• Is this happening on a specific app?
• When did you first encounter this from happening?

We'll be looking forward to your response.

Best regards,
Carly