Discussions

[Digital_Larry]

Given that the box is ten years old, I'd even be okay plopping down $30 for a new one or whatever, as long as I could get some confidence that this isn't an across the board issue with Amazon Prime.  I do not have any problems with Amazon Prime on my iPad.

For example, this thread doesn't exactly boost my confidence.  Maybe I'll plug my Fire Stick back in.

https://community.roku.com/t5/Discussions/Sound-stutters-persistently-on-Amazon-Prime/m-p/961158

[RokuJharra-Q]

Hi Community users,

Thank you for keeping us posted!

We appreciate the time you took to report this issue and would like to take a closer look at it. Please let us know if this issue only happens with a specific channel, such as Amazon Prime, or if it is also occurring with a different channel. Also, could you let us know your Roku device's operating system (OS) version? You can find this information in Settings > System > About.

If the issue only occurs with a specific channel, we highly suggest contacting its customer support team for further assistance. Please note that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider.

Please let us know if the issue is fixed or reply to the thread for further assistance. We will be glad to help you.

Thanks,
Jharra

[Digital_Larry]

So far I'm only noticing it on Amazon Prime.

Model 4230X

Software 12.5.5 build 4174-04.

[RokuJharra-Q · Accepted solution]

Thanks for keeping us in the loop, @Digital_Larry!

In this case, we recommend reaching out to the customer support team for further assistance. Please note that most content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. If you need help, you can contact Amazon Prime support.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra

[therealshell]

I have Roku 3 - 4200X.

Software version 12.5.5

Build 4174-04

The stuttering video/audio problem happens only when I'm streaming on Amazon Prime.

What gives ?

[RokuJharra-Q · Accepted solution]

Thanks for the update, @therealshell!

We understand that you're experiencing an issue with Amazon Prime. However, we recommend contacting the channel provider for further assistance.

Please note that most content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. You can contact them here Amazon Prime support.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra

[therealshell]

I think that Prime video is good for now. I watched a complete episode of  Endeavour last night, with no video/audio problems. 

[AckAckAck]

Does the Roku 3 4200X use Flash EEPROM to store the video, or FIFO (First-in-First-Out) memory?  Flash EEPROM has a finite number of write cycles (10,000 - 100,000).  I can see a scenario where the Flash EEPROM is degraded so much that the Roku no longer works.  If this is the case, you really should be upfront with the customers of the older Rokus.  FIFO memory should work forever as long as there is no damage caused by electrostatic discharge or other environmental factors.

[Digital_Larry]

I didn't try watching anything on Amazon for a few weeks.  Just tried it again, watched about an hour of programming and have not seen this issue.  I'll report back if it starts up again.

I did spend some time trying to get through to Amazon support but could never get past a "woops, a problem occurred on our end" trying to access their help page.   Not like I spent hours trying.

[ScottRock65]

• You guys are real good at passing the buck back and forth to one another. Roku says check with Amazon and Amazon says check with Roku so why don't you people get together and try to find a solution to the problem and stop passing us back and forth to one another.