Discussions

[tayorv]

Has anyone had the issue where you push volume up or down once and it makes the volume go to the max or all the way down? I have tried a new remote and charging the remote and nothing is working

[RokuCarly]

A warm welcome here in the Roku Community, @tayorv!

We appreciate you reaching out for support. No worries. We're here to find you the best resolution possible.

In this instance, we suggest trying to reboot your Roku player by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip f unavailable) > System restart. If the issue persists after performing those troubleshooting steps, kindly try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it and then re-pair it right after.

Please keep us posted on how it goes and we'll continue assisting you from there.

Best regards,
Carly