Discussions

[Skoenig142021]

On so I reset my stick and when it says to put the remote I hold the button down but it never pairs. Do I need a new remote? 

[RokuKariza-D]

Hello @Skoenig142021

Thanks for the post.

We'd recommend starting with the troubleshooting steps suggested in this Support link: How to fix your Roku® voice or simple remote that is not working. If still no dice, reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back of the stick itself. 

Keep us updated!

All the best,
Kariza

[Skoenig142021]

My remote isn’t lighting up when I hold the pairing button SN 225095570026

[RokuKariza-D]

@Skoenig142021

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza