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Skoenig142021
Reel Rookie

Remote not pairing to stick

On so I reset my stick and when it says to put the remote I hold the button down but it never pairs. Do I need a new remote? 

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3 REPLIES 3
RokuKariza-D
Retired Moderator

Re: Remote not pairing to stick

Hello @Skoenig142021

Thanks for the post.

We'd recommend starting with the troubleshooting steps suggested in this Support link: How to fix your Roku® voice or simple remote that is not working. If still no dice, reply here with the serial number of the Roku device associated with the affected remote. It can be found at the back of the stick itself. 

Keep us updated!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Skoenig142021
Reel Rookie

Re: Remote not pairing to stick

My remote isn’t lighting up when I hold the pairing button SN 225095570026

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RokuKariza-D
Retired Moderator

Re: Remote not pairing to stick

@Skoenig142021

Thanks for the reply.

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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