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Joshua7429
Newbie

Stuck in guest mode and can’t pair phone remote

I don’t have the original remote that came with the tv I have a universal remote doesn’t have same features, and for some reason o can’t pair the remote on my phone. It won’t locate tv and I’m stuck in guest mode. Helllp

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renojim
Community Streaming Expert

Re: Stuck in guest mode and can’t pair phone remote

You should be able to turn off guest mode in your account at https://my.roku.com.  Once you do that, restart the TV using the reset button on the back or simply unplug the power briefly.

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