Remotes

[soltantde2]

I have no idea what's causing this or why it happened, all I know is that my roommate logged into Disney+ yesterday and now it's doing this. Essentially, in order for the Roku box to read the remote inputs, you have to hold it at a very specific angle. This angle changes every few seconds for some reason. The Roku interface keeps telling me to pair my remote again, but when I try it says it can't find it. I've tried restarting, hasn't worked. Does anyone know why this is happening, or what can be done to fix it? Thank you!

[RokuJharra-Q · Accepted solution]

Hi, @soltantde2, Thank you for posting here in the Roku Community!

We're here to help! To assist you better, could you please let us know the model of your Roku device and the type of Roku remote you are using?

In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra