Remotes

[Inpresmoj]

I've just got my first Roku Device a Streaming stick 4K. Sometimes when i press a button on the remote and it clicks nothing happens on the screen, i have to press it again and i usually press it firmer and it always works on this firmer press.

Im just wondering is this just how current roku remotes are, and its just something to put up with, or should i try and swap the remote out while im still in the return window.

Apart from that very happy with the Roku stick, fantastic uncluttered interface.

[makaiguy]

It could be a remote problem, I guess (??).

But the only time I see this here is in the first few seconds when the Roku first shows the home screen after booting up.

[RokuBernie-D]

Welcome, @Inpresmoj! We're thrilled to have you join us in the Roku Community.

We appreciate you bringing this issue to our attention, and we are grateful to hear that you are enjoying the features of our platform. We assure you we will provide the best resolution to fix the issue about your remote concern. Please check your inbox since we have sent you a private message.

We look forward to your response!

Warm regards,
Bernie

[Inpresmoj]

Software is up to date and i've tried a restart but still have the same issue.  I've noticed it seems to be only the OK button and the back button, so maybe its a physical issue with the actual remote itself?

[Markindc]

I'm having the same issue. May o get the solution? 

[RokuJharra-Q · Accepted solution]

Hi @Markindc, welcome to the Roku Community!

Thank you for reporting this issue. We're here to help. Please provide the specific model of the device you are trying to pair with the remote and let us know which Roku remote you have.

Learn More: To dive deeper into fixing your remote, visit our Roku Support FAQ: 
-How to fix your Roku voice remote that is not working
-Why is my Roku remote not working?

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Jharra