Discussions

[PHILIPS50inHELP]

Screen turns on after unplugging and shows Roku symbol, less than a second of on time and black slowly creeps outward until the entire screen is black within 10 seconds. See pictures.

light also seems to blink red after reset.

I have unplugged the power and all accessories, no luck.

I have used the reset pin hole and held for 30s, no luck.

I have unplugged the tv and help the manual power button for 1 min and plugged back in, no luck.

Thank you to anyone who offers insight!

[Mandygirl]

The same thing is happening to me right now 😩 this must be a glitch with the tv or something.. so frustrating 

[Murillo1416]

• My 65in ONN  tv just did the same thing tonight when I turned it on I've never had a problem with it until now. My husband bought it for me as a bday gift September 24th 2023. It's now 1 yr and 1 .5 months and can't use it. Is this a common problem  with these tvs? 

[RokuJechealR · Accepted solution]

Hi Community users,

Thanks for reporting this issue to the Roku Community!

We apologize for any inconvenience this issue may have caused regarding your Roku TV with a black screen but can hear a sound. Also, we appreciate your effort in taking the steps to resolve the issue.

Based on the photo sent in this thread, it looks like a hardware issue. We recommend contacting the TV manufacturer to report the problem and get help.

Each Roku TV manufacturer provides direct support and warranty services for its Roku OS products.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV.

We hope to get everything sorted out soon. Thanks for understanding.

All the best,
Chel

[andyross]

I wonder who the actual manufacturer is? Just because it says Philips or ONN, they may both be made in the same factory.

[Mandygirl]

That link to contact support does not work. It keeps telling me access denied kind of message. I need the manufacturer’s info to contact.

[JCINSD]

I am having the same issue but only on SOME channels. For instance, I can watch the Holiday Baking Championship episodes but not Midsomer Murders, Dateline, 48 Hours or A Crime to Remember. Black screens but audio.

[JCINSD]

I am having the same issue but only on SOME channels. For instance, I can watch the Holiday Baking Championship episodes but not Midsomer Murders, Dateline, 48 Hours or A Crime to Remember. Black screens but audio.

[Roxy815]

I’ve been having the same issue. I’ve been researching the solution for weeks now and unfortunately NOTHING. The most glimmer is apparently it’ll randomly return to normal. However it will continue to have these random blackouts periodically. 

[RokuArjiemar · Accepted solution]

Hello Community Users!

Thank you for posting in the Roku Community!

We appreciate you contacting us about the black screen problem you're experiencing with your Roku TV. We understand how important this can be and are here to help.

 Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

Please feel free to let us know if you need any additional assistance!

Thanks,
Arjiemar