Discussions

[tcsTCS]

ROKU TV went black and no sound.  Tried unplugging for 15 minutes, tried the reset button for 15 seconds with TV on. I checked YouTube for suggestions and most show that the LED needs replacing.  To test this, I  Held a flashlight to the screen and it doesn't appear to show anything to indicate that the LEDs are the issue.  Is there a board I can replace that will take care of this?  Or do I need to replace this TV?  

[Switcher2023]

My screen went black too. When I woke up I tried to put it on Youtube, but it wouldn't go down or up. At first I thought it was the remote, but when I reconneted it to my TV it still didn't have any effect. Then I tried unplugging it to reset the system, my entire screen went black. Now I don't know what's wrong with my Roku device. 

[bbrowning]

Same situation- watching a show last evening and the screen just went black. Still had sound, tried unplugging and resetting. No help, but lost sound. Left unplugged all night plugged in this morning and reset again. Still black screen, but my sound is back. 

65 inch TCL Roku TV

Model : 65S4LDAA

Serial : 1808GTC003355A06921

[RokuJohnB]

Hi Community users,

Thanks for posting in the Roku Community regarding the issue you are experiencing with your Roku TV with a black screen.

If you are still unable to resolve the issue you are seeing, we would then advise that you contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV

Thanks,

John