Discussions

[RokuJechealR]

Hi @Habagail,

Welcome, and thanks for your first post here in the Roku Community!

Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
   
   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

Please let us know how it goes.

All the best,

Chel

[sereilly1]

I have TCL model nu 405325 and one other slightly older TCL Roku tv.  Prime video is the only service I am experiencing issues with.  

[RokuJechealR]

Hi @sereilly1,

Welcome to the Roku Community!

Thanks for sharing a channel playback issue on a specific channel. Have you tried the troubleshooting steps posted above to see if they help?

Please keep us posted regarding the behavior you are experiencing, and we will be more than happy to continue assisting you further.

All the best,

Chel

[sereilly1]

I have been on the phone and chat with Amazon for 2 days, have tried all resets, uninstalled and reinstalled, system restes, software updates. Happening on both tvs