Discussions

[Adeadalien]

Have batteries removed from remote, don't have power saving setting on, it isn't my outlet lacking power output. No this problem happened a little after my device was updated to the latest firmware. 

[RokuJharra-Q]

@Adeadalien Welcome to the Roku Community.

Thank you for bringing this to our attention. Could you please specify which Roku streaming device models are experiencing issues? Additionally, what troubleshooting steps have you already attempted?

We look forward to hearing back from you.

Best,
The Roku Community Team

[Adeadalien]

My TV is  a TCL 55" model 55S425

I have taken off the batteries from the remote since a few months ago the same problem was happening and come to find out it was the remote itself malfunctioning so in removing the batteries that ended up fixing the problem then. But now months later after the update it's doing it again. 

I have tested the outlets with a multimeter to see if the power sourse is ok and it is, i have messed with settings on my TV but nothing seemed to work, I ultimately had to factory reset as a last resort but sadly the problem persists.

I don't use my TV often at all so there shouldn't be a reason for it to be a hardware issue, I'm sure it has to be software related.