Thanks for the note. Doe staking the batteries out of your remote resolve the issue?
If not, it's possible that someone in your house (connected to the same wireless network as the TV) is controlling the Roku TV using the Roku mobile app. You can disable this setting in Settings>System>Advanced system settings>Control by mobile apps>Network access - and choose 'Disabled'.
If the issue stops from there, that would likely explain the behavior you are seeing.
Have you tried replacing the batteries of the remote to see if that resolves the issue.
If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.
I have a similar problem. Our Roku does what it wants, when it wants. I have tried to search for updates, repaired my remote, replaced the batteries, unplugged it and nothing helps. I am ready to cancel the service!
Similar problem started last night. Remote is acting like a button is stuck but nothing is. Just keeps scrolling thru menus and can’t control it. It stops if I disrupt the view from the remote to Tv or take the batteries out. Currently using the app on my phone instead. Tv is less than a year old.
Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.