Discussions

[RokuArjiemar]

Hello Community Users!

Thank you for contacting us regarding the black screen issue with your Onn Roku TV. We are happy to help.

• Is your TV connected to power?
• Is there a specific input that's not showing?
• Are all cables firmly plugged in?
• Is your TV able to exit "wake up" mode?

Troubleshooting:

1. Please check the power cord/outlet to ensure the device is getting power
2. Check the input that you're trying to watch on
3. Check video cables to ensure they are firmly connected
4. If you're able to access settings, make sure that:
    1. TV is able to "wake up" 
    2. HDMI-CEC is enabled on the TV
5. Perform a restart of the TV
6. If the problem persists,  do a factory reset on the TV

For more detailed information, please click here: How to restart or factory reset your Roku streaming device.

If the issue persists, please contact Onn Support at 1-844-334-2355 for further assistance.

Thanks,
Arjiemar

[Dantep]

Your TV and company is trash. I threw this  Onn TV in the trash months ago and bought a Samsung from your competitors. I now do as much shopping as I can outside of Wal-Mart and I hope other people who got burned like us, do the same!!!

[Quashun]

Hi

Im just about ready to throw that piece of **bleep** as well. I'm gonna try the suggestions an if that don't work I will be throwing it out.