Mine never got fixed. I’ve had it for 16 months. I bought a new TV, a Samsung, and it is immensely better. I’m irritated I stayed with Roku TCL through two TVs. Highly recommend switching due to this issue.
I stand with you. If you are able to find someone be sure to add me in. I am willing to pay a partial amount to help retain your “helper” as well. We all need to stand together. I challenge all who have posted to help out!
I’m SO PISSED. What an expensive tv for the screen to just randomly go black and I’ve done all the resets which is IMPOSSIBLE with my screen completely black. I’m losing my mind with this disgusting joke of a product. Any word on the class action situation???? We need to hold them accountable for selling this trash.
We would recommend performing the following recovery procedure for TCL Roku TVs that are displaying a black screen:
While the TV is on the black screen, press and hold the Reset button (located on the back of the TV) until the TV shows a recovery screen (press and hold for about 30 seconds). It could be a pinhole if you do not see the reset button. In this case, kindly look for a pin or stick to insert in the hole. Press and hold until the TV is completely shut off.
Once the recovery screen is shown, follow the prompts displayed on the screen to connect to your wireless network.
After connecting to your wireless network, the TV should perform a firmware update and reboot to the home screen successfully.
Is there some new firmware that is supposed to solve this or just the generic attempt?
I have a TV at another location I can't get to right now and would need to clearly know it's fixable. Plus I have a TV where I am I've been afraid to turn on until I'm at from my home network as it will likely get this same issue once connected to Internet
@RokuJanadeeK How about an actual UPDATE and not the same worthless instructions that you guys are copy/pasting to every new question? When are you guys going to FIX or REPLACE my broken tv that’s not 2 years old
@RokuJanadeeK I haven't seen you in here before. This step hasn't worked out. If it does for anyone here, it's temporary. What has Roku done to solve this issue on a larger scale? Why hasn't a Roku rep come into this group and tried to give us a viable solution? I asked and no one answered.