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Maxime64
Binge Watcher

Re: [OS 10.5] Motion Smoothing Issues on new TCL

Just did the factory reset. If I select connect on internet later I’m still on the 10.5 version 😞 

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RokuDanny-R
Retired Moderator

Re: [OS 10.5] Motion Smoothing Issues on new TCL

@Shadarap

Thanks for the post and providing us with your information.

I have passed along your concerns and information to the appropriate Roku team to investigate further.

Once more information is available, I'll be sure to update this thread.


Thanks,
Danny

Danny R.
Roku Community Moderator
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Edge_B
Reel Rookie

Re: [OS 10.5] Motion Smoothing Issues on new TCL

A late update on this thread on my experience.

I got updated to version 11.0 in May-2022. The issues with pixilation and smoothing controls have definitely been improved. My opinion and experience only but the issue is resolved on my TV. I kind of waited for football programming to finalize in my mind if the issue was resolved and it was, at least in my case.

So I am considered this closed. But it makes me think this issue was 100% software and leaves me wondering why TCL could not be more forthright on communication / service. It leaves me with a bad opinion of TCL and whether I trust their service enough to purchase another product. 

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