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Nextflight
Reel Rookie

Latest issue. Turns on itself and will not go to home page. Cannot access settings

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I've had a few issues the past couple days. On Monday night my TV jumped to the home page in the middle of a TV program and started clicking as if the converter was being used. I couldn't do anything with the converter so I turned it off with TV power button. I changed batteries in the converter. And tried turning the TV on. It did the same thing. I powered off, unplugged and disconnected from my Rogers Ignite. I watched a different TV that night in my bedroom. Tuesday, I replugged and reconnected everything. It worked for a little while and did the same thing again. I unplugged and disconnected again. Today I plugged in the TV but did not connect Rogers. It came on but now I can't get the home page. It is stuck on a Global TV Add App screen and will not move. I powered off again and now it turns on by itself and flashes past the home page to the Global TV screen. It will not move from that screen. I cannot access settings or anything else. Any suggestions?

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renojim
Community Streaming Expert

Re: Latest issue. Turns on itself and will not go to home page. Cannot access settings

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Your remote control may have a stuck button or buttons.  Try taking the batteries out of the remote and using the mobile app as a remote.  If the problem goes away, you'll know the remote is the problem.

Roku Mobile App - Free for iOS® or Android™ | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Nextflight
Reel Rookie

Re: Latest issue. Turns on itself and will not go to home page. Cannot access settings

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Latest issue. Turns on itself and will not go to home page. Cannot access settings

Jump to solution

Your remote control may have a stuck button or buttons.  Try taking the batteries out of the remote and using the mobile app as a remote.  If the problem goes away, you'll know the remote is the problem.

Roku Mobile App - Free for iOS® or Android™ | Roku

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Nextflight
Reel Rookie

Re: Latest issue. Turns on itself and will not go to home page. Cannot access settings

Jump to solution
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