Discussions

[comolfa2]

I was gifted a brand new Roku (onn) had it since January I wanted to play on my gaming console and soon as I turn it on I get a recovery screen I talked to customer support and even the manufacturers same responses I’ve hard reset it and did a soft reset and nothing is working just a constant recovery loop.

[RokuJechealR]

Hi @comolfa2,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been facing with your ONN Roku TV stuck in recovery mode and the steps you took to resolve it. We are aware of this, and our engineering team has been investigating it closely.

In the meantime, please help us to provide the details so we can send additional information for the investigation to our engineering team below as follows:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We look forward to hearing your response and receiving your device details.

All the best,
Chel