Discussions

[tmeade]

When I use Smart View to cast my Samsung tablet to my Hisense Roku TV, only the sound comes through the TV. The tv screen remains black. Is there a way to have the video displayed on the TV as well?

[RokuKariza-D]

Hey @tmeade

Thanks for reaching out here in the Community!

Have you tried restarting both your TV and tablet? We would recommend starting there then let us know if the issue will continue. 

Please keep us updated.

All the best,
Kariza

[Tias504]

Same here.   No change after resetting devices. 

[RokuDanny-R]

@Tias504

Thanks for the post.

Have you tried rebooting both your TV and the mobile device to see if that helps? What are the exact steps to reproduce the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[LannyA]

I'm having the same issue on my 65" TCL TV and have tried every fix. Smart View works fine on my other tvs with ROKU express.

[Tias504]

Yes,  as I said in the original message I rebooted both devices.  The phone is a Samsung S20FE The TV is a TCL 65" with Roku built in.   It connects but only with audio,  no video at all,  just a black screen. 

[Tias504]

Lanny,

My problem is also with the TCL 65" and the Smartview is on a Samsung Galaxy S20FE

[JasonS77]

Exact same TCL 65" series 6 & Samsung Note S20. Worked fine for a year now connects and sound comes through but screen is black. Very annoying seems common.

[Johncorley]

Samsung removed access to cast video to non Samsung devices in android 11+  Source