mortiz
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11-04-2024
05:25 PM
My TV screen stays black when I turn it on but audio works
Hello, I own a 75 inch JVC Roku TV, about two days ago I was watching TV, when the TV suddenly went out and now when I try to turn it on it only flashes a white light with the Roku logo for a second and then it goes back to black. It seems like the audio still works as it reads out loud all the buttons. I have unplugged it multiple times and I have already reseted it from the back of the tv as well.
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renojim
Community Streaming Expert
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11-04-2024
06:44 PM
Re: My TV screen stays black when I turn it on but audio works
Shine a bright light on it and see if there's any picture. If there is, your backlight has likely failed. You can try a factory reset, but if there's a hardware failure it's not likely to fix it.
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Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.