Discussions

[Realeat20]

@rmsalyer2015 can you please help provide the roku team info to solve this issue by completing the instructions provided by the moderators.

The more data they have the more likely we are to get a fix. I plan to submit a tracking number everytime the issue occurs until a fix is released. 

[Kandirose86]

So instead on plugging tv power cord directly into outlet plug into a an extension cord or another pronged extension. If this doesn’t last i will be returning this tv to Walmart getting a refund and buy another non roku tv. This tv has been a dis’s point and i am severely disappointed. The worst tv i have had since the old big tubes.

[Kandirose86]

Still didn’t work. These software for these rokus phillips tv are not good.  I regret buying these and its too late for me to return them. Do better roku and Phillips.

[KlAshe]

#Roku device model: 32H4+,

serial number: YK00HC138532,

device ID: 30W18H138532

software OS/version:  12.0.0 • build 4182-90
@RokuAnjelie 

[RokuJechealR]

Hi @Kandirose86,

Greetings from the Roku Community!

We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• IP Address (from whatismyip.com).
• When did you notice the issue occurred?

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Regards,

Chel

[Kandirose86]

[RokuArjiemar]

Hello! @Kandirose86,

Thank you for your post.

We have passed your information to the appropriate Roku team to investigate further. Once more information is available, we will update this Community thread. We appreciate your patience and understanding in the meantime.

Regards,

Arjiemar

[usedtobeagoodTV]

New issue. Voice out of sync. Same fix.  Power cycle.

[RokuAnjelie]

Hi @usedtobeagoodTV, 

Thank you for posting here in the Roku community!

We regret hearing from you regarding no sound unless you restart your Roku TV. 

We want to gather more information about the issue you're running into. Can you please give us more details regarding the problem you're having so we can further assist you:

• Roku device model, serial number, Device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• steps to reproduce the issue you are seeing
• when did you start seeing this issue occur

Once we have this information, we can pass it along to the appropriate Roku team for further investigation. We are looking forward to your response.

Thanks,

Anjelie

[Kandirose86]

I have submitted this info already with no response from roku. Just admit you all made a trash tv with trash software.