Discussions

[Bradshellyhunte]

All the other apps, Netflix, Hulu, Max, etc have sound.

I restarted the app. Advertisements in the app have sound but when the show comes on, there is only a picture. The Roku app is the only one with no sound. How do I fix it?

[RokuJohnB]

Hi @Bradshellyhunte,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku channel. We're happy to help. Please try the troubleshooting steps provided below.

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

All the best,
John