I just installed a 65R6AX Roku TV for a customer and there is no sound at all. I tried all audio settings, reset the audio then reset factory still no sound. Not even the beeps from the remote. We only use streaming but I connected my laptop via hdmi1 while playing YouTube video which looked great but no sound. I hate to tell the customer we need to take it down and he need to send it back to Amazon. The only wired connection is the network, and signed in with customers Roku account.
please help.
