Discussions

[Brash7381]

In the past two weeks or so, we’ve had to do a factory reset no less than 4 times. Our TV will just spin and not show any channels or if it does freeze, the picture will freeze and only audio will play, or it will go black and you can still hear the show. We’ve updated it, we don’t have but a few apps, our WiFi strength is good (even the Roku system says it when we check). 
#factoryreset #roku65”

[RokuCarly]

Welcome to the Roku Community, @Brash7381!

Thanks for reaching out and for letting us know about the issues you're currently experiencing on your Roku TV. Rest assured that we'll help you find the best resolution so you can get back on streaming. 

We'd like to know more about this and it would be great if you could provide us with additional information such as follows:

• What is the model of your Roku TV? (Hisense, TCL, ONN, Select Series, etc.)
• When did you start having this issue?
• What is your current running software version?

We'll be looking forward to your response.

Best regards,
Carly