Discussions

[Alexheberling]

my Roku TV stopped working after like two months. It will not receive power. I’ve tested the outlets. I’ve plugged and re-plugged everything in, but no power is being received by the TV and the light will not turn on. I’ve tried both remote and power button. Very disappointing. I had my husband replace our old one before he left for a long deployment just so I wouldn’t have to deal with this problem. 

[RokuArjiemar · Accepted solution]

@Alexheberling,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your new Roku TV and the power issue you're experiencing. We appreciate your efforts in trying some troubleshooting steps to resolve it.

Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

Have any other questions? Don't hesitate to let us know.

Thanks,
Arjiemar