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[Tricia71]

I just bought the TV and it's stuck in MTC FACTORY MODE I  can't even get it to do anything I have tried unplugging and resetting it

[RokuJechealR · Accepted solution]

Hi @Tricia71,

Welcome to the Roku Community!

We're sorry to hear this has been your experience. We recommend starting here to troubleshoot with Recovery Mode on our Support page: How to use Recovery Mode on your Roku TV.

Also, we suggest connecting your Roku device to an alternative wireless network connection, such as a mobile hotspot, to see if you are still experiencing the same issue.

Please keep us posted on what you find out.

All the best,
Chel