Discussions

[Nazmiehk]

Hi! My Roku Tv isn’t turning on. It was working fine all day and now it doesn’t respond to any power buttons I use. I’ve changed my remote batteries, have tried the manual button on the tv, have unplugged it and replugged it, have tried a factory reset, and nothing. The red light is still on so I know it’s getting power, any suggestions?

[RokuJharra-Q · Accepted solution]

Greetings from the Roku Community, @Nazmiehk! 

If you're experiencing an issue where your Roku TV screen won't turn on, and you've already tried resetting the TV to its factory settings and plugging it into a different power outlet, this may be a hardware issue. We highly suggest that you get in touch with the manufacturer of your TV directly for assistance. They have the expertise required to offer dependable support and warranty services for their Roku OS products. 

To get the contact details of Roku TV manufacturers, please check out our Community post by clicking on the following link: Contacting Support for Roku TV.

Thanks,
Jharra

[011cnoakes]

I've literally called every number concerning Roku and I keep getting hung up on 

Email a response...

No one will help me

[RokuCarly]

Thank you for posting here in the Roku Community, @011cnoakes!

We appreciate you reaching out for support here and we'd be more than happy to help you with anything. 

Please tell us more about your concern so we can better assess it and provide you with an accurate resolution. 

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

We'll be looking forward to your response!

Best regards,
Carly

[Montanajin]

I am having this same problem. Suddenly my brand new 65” Roku brand tv won’t turn on. I’ve only had it a few days. Won it in a drawing, so it is not like I have a receipt and I threw away the box it came in because I don’t have that kind of space. I’ve tried all the tricks, reset the remote, reset the TV manually, not even the little light at the bottom comes on. 

[renojim]

@Montanajin, for Roku Plus, Select, and Pro series TVs, supposedly you should contact support at https://support.roku.com/contactus.  If it's not made by Roku, you'd have to contact the actual manufacturer.